Reading paper claims into the system
Coastline Insurance
Claims and policy documents arriving as scans and photos of paper forms. We deployed the AI document reader to extract the fields and load them into the core system, with a review queue for anything uncertain.
Coastline's claims and policy documents arrive as scans, PDFs and photos of paper forms. Extracting the details was someone typing them into the core system by hand — slow, and it left a backlog that only grew.
We deployed the AI document reader to do the extraction. It reads each document, pulls out the fields the core system needs, and writes them in. Anything it is not confident about goes to a review queue, where a person confirms or corrects it before it lands.
The backlog of paper records was cleared in weeks, and new documents flow into the system the same day they arrive. The team that used to type now spends its time on the cases that actually need a judgement.